Having the aim of supplying complete washing plants, OMZ installs also steam generators, high pressure heat exchangers and dosing pumps made of stainless steel, designed to add detergents to the washing water.

The plants are nowadays managed through customized softwares, aimed to reduce running costs and to produce both internal reports ( showing all the details of the washing process ) and official Certificates ( proving the carried out washing ). La dotazione software include anche la compilazione del certificato ECD.

The management of OMZ S.r.l. has defined the general principles upon which the Quality Policy is based
and is committed to pursuing a policy that places both internal and external customers at the center of its activities.
In particular, the satisfaction of internal customers is pursued through moments of verification and updating on issues related to the services/products offered.
The satisfaction of external customers is pursued by offering and adapting all processes to their particular needs, both implicit and explicit, identified and monitored through both cultural progress and the achievement of agreed objectives in the contractual phase.
The customer assumes a central role in the success. Therefore, it becomes important to thoroughly understand the customer, deliver services/products that meet their needs, and create high customer satisfaction.

The objectives set by OMZ S.r.l. are:

• 1. Improving the image and reputation in the market, thus:
  • Increasing the number of customers, • Increasing turnover, • Territorial expansion of the company, • Entry into new market areas;
• 2. Meeting the needs of stakeholders (customers, users, employees, suppliers), thus: • Achieving budget objectives, • Increasing employment levels, • Salary improvements, • Reduced absenteeism and reduced (or zero) disputes with employees, • Constant reduction in the number of complaints, • High level of satisfaction with partnership agreements with suppliers;
• 3. Compliance with explicit and implicit contractual commitments;
• 4. Communication care towards the customer;
• 5. Customer assistance;
• 6. Adoption of the most modern customer support techniques, pursued through constant training and updating of the company management and employees in roles of responsibility;
• 7. Applying the logic of risk-based thinking to every process;
• 8. Compliance with environmental regulations and standards;
• 9. Compliance with workplace safety regulations.

By achieving these objectives, the aim is to create a company strongly focused on its customers, increase market effectiveness, and make customer satisfaction the differentiating factor in a highly competitive market.
Specific objectives will be defined annually by management and communicated to all staff.
Each year, the management, with specific objectives in mind, evaluates whether the contents of the Quality Policy are adequate to achieve these objectives within predetermined timeframes.
The Quality Policy and the annual improvement program, along with their objectives, stem from a careful and objective analysis of the internal situation, results achieved, and future objectives, as well as the external environment and the demands of customers and stakeholders.
Management is committed to ensuring that this policy is understood, shared, implemented, and enforced by all employees and collaborators, while also committing to sharing it with all stakeholders.
The Quality Management System Manager and all functional managers undertake to disseminate and explain the Quality Policy with maximum transparency at all levels of the organization.

La Direzione